Deposits for New Service

Deposits for new utility services are $30 on owner occupied residential dwellings and $80 on rental residential dwellings. Deposits on multi-family complexes where the units are master-metered are $55 per unit.

Commercial deposits vary according to the size of the connection. The deposit for 3/4" and 1" meters is $100; for 1 1/2" meters is $150 and for 2" or larger meters is $250.

Service Activation Fee

A service activation fee of $30 is charged to all residential or business customers establishing new service or relocating within our service district.

Service Interruption

If water service is scheduled for disconnection due to nonpayment, the past due balance and a $30.00 service fee must be paid in the office to have the service reinstated.

Service Restored After Business Hours

If the service is restored after normal business hours, customer must sign an after-hours agreement to pay the past due balance and $60.00 service fee in the office by 10 a.m. of the next business day.

If payment is made online please call Customer Service at 441-4219 to have the water restored.

Late Payment

There will be a $10.00 late penalty added to any balance not paid by the due date.

Returned Payment Charge

A service fee of $30.00 will be charged on bank drafts returned for any reason. Such return also constitutes non-payment, and late charges may be imposed, utility service may be disconnected, and this agreement for bank draft services may be terminated.

Note

The City is not responsible for the US Postal Service and cannot be held accountable for payments in transit.

Automated Payment

Save time and money by paying your utility bills automatically. You can authorize an automatic payment from your checking account for the amount of your monthly bill. This service is provided at no cost to permanent residents.

To participate in this program, simply fill out and sign the Authorization Form and submit it with a voided check or deposit slip to the Finance Department, 100 Georgia Avenue North Augusta, SC 29841. It may take approximately 4 weeks to pre-certify your account and activate the bank draft. Once activated, you will receive an itemized utility bill 10 days before your bank account is charged. If you have a question regarding your utility bill you can call the City before the bank processes the transaction.

The City does not accept any responsibility for disputes between the utility customer and/or the bank concerning financial matters.